Privacy Policy

1. Who we are

Trust Right Rx LLC, 433 Plaza Real, Suite 275, Boca Raton, FL 33432, United States. Telephone (833) 556-2729. Email support@trustrightrx.com. This policy covers trustrightrx.com and every service operated by Trust Right Rx LLC, including AffordMyPrescriptions.com.

2. Information we collect

• Personal information: name, contact details, and date of birth.
• Health and prescription information: where a service requires it, the medications or treatments you are seeking assistance with and the prescriber details required by the programmes you apply to.
• Financial eligibility information: household size, income range, insurance status, and the supporting documentation a programme requires as proof.
• Payment information: processed through Authorize.net. We do not store complete payment card numbers on our own systems.
• Website usage data: IP address, browser type, pages visited, and information collected through cookies and similar technologies.

3. Why we collect it

Solely to deliver the service you signed up for — determining which programmes you may be eligible for, preparing and submitting applications on your behalf, coordinating with your providers, managing renewals, and billing for that service. We do not sell personal information and we do not share it for third-party marketing.

4. Who receives your information

• The operators and administrators of any assistance programme you apply to, including pharmaceutical manufacturers
• Your healthcare providers, for any section of an application they complete
• An authorized representative you have appointed
• Service providers, vendors and payment processors acting on our behalf under written agreement
• Authorities, where disclosure is required by law

5. How we protect it

We use encryption, secure transmission tools, access controls, role-based permissions, and password protections. Payment processing is PCI DSS compliant. Access is limited to staff who need it to perform the service. We do not collect protected health information through open forms on this website.

No system can guarantee absolute security, and we do not claim otherwise.

6. Your rights

You may ask us to:

• Give you access to, or a copy of, the information we hold about you
• Correct information that is inaccurate or incomplete
• Communicate with you by a confidential method of your choosing
• Restrict how we use or disclose your information
• Provide an accounting of disclosures we have made
• Revoke an authorization you previously gave
• Recognize a representative you have appointed to act for you
• Provide a paper copy of this notice

To the extent HIPAA, state privacy laws, or other applicable privacy requirements apply to information we hold, we comply with those requirements. To exercise any of these rights, contact our Privacy Officer using the details in section 12. We aim to respond to access requests within thirty days. Where we decline a correction request, we explain why in writing within sixty days.

We will not retaliate against you for exercising any of these rights.

7. State privacy rights

Depending on where you live, you may have additional rights to know what information we hold, access it, correct it, delete it, request portability, opt out of certain uses, and appeal a decision we make about a privacy request.

California residents have the rights to know, access, correct, and delete personal information, to opt out of its sale or sharing (we do neither), and not to be discriminated against for exercising those rights. We aim to respond to California requests within forty-five days.

8. Breach notification

If we become aware of a breach affecting your personal or health information, we will notify you and, where required, the relevant authorities, within the timeframes set by applicable law.

9. Marketing communications

We contact you by telephone, text, or email only where you have given prior express written consent. You can withdraw consent at any time by replying STOP to a text, using the unsubscribe link in an email, or contacting us directly. Consent is never a condition of receiving our service.

10. Cookies and tracking

You can disable cookies through your browser settings, though some features of this website may not function properly if you do. You can also opt out of interest-based advertising through the Digital Advertising Alliance at optout.aboutads.info and the Network Advertising Initiative.

11. Retention and children’s privacy

We retain information for as long as is reasonably necessary to provide our services, manage accounts, comply with legal obligations, and resolve disputes. When information is disposed of, it is securely deleted or de-identified in accordance with legal requirements.

Our services are not directed to individuals under 18. An authorised parent or guardian may submit information on behalf of a minor.

12. Privacy Officer and contact

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against anyone who files a complaint.

13. Changes to this policy

We post changes on this page with a revised date. Material changes are communicated to active customers directly.